JEFFERSONVILLE, Ohio — A widespread Verizon network outage has left thousands of residents in southern Ohio without cell phone and internet services, affecting data, voice, text, and wireless home internet since early Sunday morning. The disruption, centered southern Ohio and extends at least from Jeffersonville to Chillicothe and beyond, impacting Verizon customers and those using third-party carriers like Spectrum that rely on Verizon’s network.
The outage began at 2:58 a.m. EDT, according to Verizon, which acknowledged the issue and stated that engineers are working to restore services. The company estimates service restoration by 8:06 p.m. EDT on Sunday, though no specific cause for the disruption has been disclosed. Verizon has directed customers to its website for updates and to sign up for outage alerts.
Residents in Jeffersonville, a small village in Fayette County, reported significant disruptions to daily activities, including remote work, emergency communications, and access to online services. The outage’s reach to Chillicothe, approximately 30 miles south, suggests a broad impact across Ross and Fayette counties, with social media reports indicating spotty service in surrounding areas and surrounding counties.
Verizon faced a massive service disruption in September 2024, affecting millions of users across Ohio and other states, according to Downdetector. That incident left many iPhone users in “SOS only” mode, prompting widespread criticism of the carrier’s reliability.
Customers seeking assistance can contact Verizon Customer Service at 800-922-0204 or check the network status on Verizon’s website, though access requires a login. The company has advised users to try basic troubleshooting steps, such as toggling airplane mode or restarting devices, though these may not resolve issues tied to the broader network failure.
Those with compatible iPhones may still send text messages via the phone’s “satellite” feature.